Any organization develops people; it either forms them or deforms them.

Any organization develops people; it has no choice. It either helps them grow or it stunts them. What do we know about developing people? Quite a bit. We certainly know what not to do, and those don’ts are easier to spell out than the dos. First, one does not try to build upon people’s weakness. One can expect adults to develop manners and behavior and to learn skills and knowledge. But one has to use people’s personalities the way they are, not the way we would like them to be. A second don’t is to take a narrow and shortsighted view of the development of people. One has to learn specific skills for a specific job. But development ...

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