Contribution determines ranking and placement.
“What activities belong together and what activities belong apart?” A searching analysis is needed that groups activities by the kind of contribution they make. There are four major groups of activities, if distinguished by their contribution. First, result-producing activities—that is, activities that produce measurable results that can be related, directly or indirectly, to the results and performance of the entire enterprise. Second, support activities that, while needed and even essential, do not by themselves produce results but have results only through the use made of their “output” by other components within the business. Third, activities ...
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