Knowledge-worker productivity requires that the knowledge worker be both seen and treated as an asset rather than a cost.
Work on the productivity of the knowledge worker has barely begun. But we already know a good many of the answers. We also know the challenges to which we do not yet know the answers.
Six major factors determine knowledge-worker productivity.
- Knowledge-worker productivity demands that we ask the question: “What is the task?”
- It demands that we impose the responsibility for their productivity on the individual knowledge workers themselves. Knowledge workers have to manage themselves. They have to have autonomy.
- Continuing innovation has to be part of the work, the task, and the responsibility ...
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