“There are only people who make people decisions right…and people who make people decisions wrong and then repent at leisure.”

“I know,” Mr. Sloan continued, “you think I should be a good judge of people. Believe me, there’s no such person. There are only people who make people decisions right, and that means slowly, and people who make people decisions wrong and then repent at leisure. We do make fewer mistakes, not because we’re good judges of people but because we’re conscientious.”

Decisions on people usually provoked heated debate in the General Motors executive committee. But on one occasion the whole committee seemed to be agreed on one candidate—he had handled this crisis superbly, solved that problem ...

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