Raising the productivity of service work is the first social responsibility of management.
The need to raise the productivity of service work is a social priority in developed countries. Unless it is met, the developed world faces increasing social tensions, increasing polarization, increasing radicalization. It may increasingly face a new class war. Unless the productivity of service work is rapidly improved, both the social and economic position of a large class—as large a group as people making and moving things ever were at their peak—must steadily go down. Real incomes cannot for any length of time be higher than productivity. The service workers may use their numerical strength to get higher wages ...
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