Until the definition of a problem explains and encompasses all observable facts, the definition is incomplete or wrong.
How do effective decision makers determine what the right problem is? Effective decision makers ask:
- What is this all about?
- What is pertinent here?
- What is key to this situation?
Questions such as these are not new, yet they are of critical importance in defining the problem. The problem must be considered from all angles to ensure that the right problem is being tackled. The one way to make sure that the problem is correctly defined is to check it against the observable facts. Until problem definition explains and encompasses all observable facts, the definition is either ...
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