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The Customer Trap: How to Avoid the Biggest Mistake in Business by Andrew R. Thomas, Timothy J. Wilkinson

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CHAPTER 8

Getting the Data and Doing Marketing Right

The number one benefit of information technology is that it empowers people to do what they want to do. It lets people be creative. It lets people be productive. It lets people learn things they didn't think they could learn before, and so in a sense it is all about potential.

—Steve Ballmer

Sarah Calhoun, the 30-something founder of Red Ant Pants, is a former Outward Bound instructor and wilderness enthusiast. She became so frustrated with ill-fitting work pants designed without the female figure in mind that she started her own company. It now sells 70 sizes of the double-knee, double-seat work pants with their lower-rise front and higher-rise backs. By importing 12-ounce cotton canvas ...

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