Advance praise forThe Customer Service Survival Kit
“Rich Gallagher explores the daunting task of dealing with your most difficult customers in The Customer Service Survival Kit. This invaluable book provides service professionals of all levels with a clear framework of how to anticipate customer expectations and turn customer service nightmares into winning situations—every time!”
—Carolyn Healey, Publisher, SupportIndustry.com and RecognizeServiceExcellence.com
“When the worst-case scenarios happen, as they often do when serving customers, this book is a lifesaver! Knowing what to say, when to say it and how to say it will be the difference between having a former customer and a loyal customer!”
—Randi Busse, President and Founder of Workforce ...
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