About the Author
RICH GALLAGHER MA, MFT is one of the nation’s leading experts on workplace communications skills. His nine books include What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service (AMACOM, 2008), a national number one customer service and business humor bestseller and finalist for 800-CEO-READ’s 2008 Business Book Awards in the Fables category; as well as How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work (AMACOM, 2009).
A former customer service executive and practicing psychotherapist as well as a popular public speaker, Gallagher focuses on the mechanics of what to say in difficult situations, based on the latest principles of behavioral psychology. ...
Get The Customer Service Survival Kit now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
