The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

APPENDIX BBloomberg Businessweek Research Services Report on the Value of Global Integration: The Right Foundation for Growing Global

LANDMARK RESEARCH REVEALS new insights into the real business value of integrated business applications, including cost reductions, data visibility, and net income increases.

Excerpts from an exclusive survey and research report from Bloomberg Businessweek Research Services.

Executive Summary

Not too long ago, the idea of “globalizing” was the exclusive concern of large companies with widespread operations. In today’s new world economy, everyone is looking to get into the global game, with countries like China, India, and Brazil growing at two and three times the rate of established economies.

Based on the remarkable ...