Acknowledgments

A book like this one is the product of a number of experiences and the friends and colleagues who shared them with me.

Material that I originally collected in case form supplied many ideas. It brought me into contact with case protagonists such as Luciano Benetton, Cofounder of the company that bears his name; Bill Bratton, formerly Commissioner of the Boston, New York City, and Los Angeles Police Departments; Scott Cook, Cofounder and Chairman of the Executive Committee of Intuit; Frances Hesselbein, when she was CEO of Girl Scouts of the USA (and since); James Kinnear, formerly CEO of Texaco; Arkadi Kuhlmann, CEO of ING Direct; Gary Loveman, Chairman, President, and CEO of Caesars Entertainment Corp.; John Morgridge, formerly ...

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