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The Culture Cycle: How to Shape the Unseen Force that Transforms Performance by James Heskett

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4. Culture in an Organization’s Life Cycle

Cultures are formed at the earliest stages of an organization’s life. They either are confirmed by successful performance as being effective or die along with a failed organization. They flourish, are diluted, and are renewed through methods we will explore in more detail later. But with the help of several examples, we’ll take a quick tour of culture in an organization’s life cycle.

How Cultures Are Formed

Whether or not they are defined early on, cultures often reflect the values and behaviors of an organization’s founder long after the founder has departed the organization.

The ServiceMaster Story

Founder Marion Wade might have had more than an inkling that hard work and divine providence would play ...

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