Index

Adaptive experimentation, 125

Ad blockers, 42

Advertising, focused, 86–87

Basic communicators, 27

Beacons, 90

Beeping, 33

Big data analysis

data analytics tasks, 126–127

marketing metrics, 122–124

marketing research strategies, 124–126

questions, 122

Brand communication, 55

Brand communities, 111–112

CCO. See Chief Customer Officer

CDJ. See Consumer decision journey

CEP. See Consumer experience planning

CEV. See Customer engagement value

Challenge mental models, 125–126

Chief Customer Officer (CCO), 71

Chief Marketing Officer (CMO), 69–70

Citizen-consumer, 13

CIV. See Customer influencer value

CKV. See Customer knowledge value

CLV. See Customer lifetime value

CMO. See Chief Marketing Officer

CMR. See Customer managed relationship

Co-creating ...

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