IT Goals
Although SAP BusinessObjects provides business insight, it is still a tool purchased primarily by the IT organization as the enabler to information access. IT controls the source systems and the data warehouse. The challenge here is in making sure the IT goals are a starting point and not an end point.
For example, let’s assume that your current approach to reports is for a custom programmer to develop them against the source system. Crystal Reports may be the tool of choice for creating such custom reports. The business users are reasonably happy because each report is customized with their view of the data. It’s also easy (no training required), and it’s correct because the data came directly from the transaction/enterprise resource ...
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