Summary

Segmentation is a way of grouping your users according to their needs and skill sets. These groupings will help you tailor deliverables and more appropriately position BI modules accordingly. Certain user groups will want only standard reports on an intermittent basis; others will need the flexibility of ad hoc access on a daily basis. Not all users will greet SAP BusinessObjects with enthusiasm. Understanding these users’ roles and objectives can help you minimize the users’ disruption to your implementation efforts and enlist them as advocates to ensure a more successful deployment.

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