CHAPTER 23Introduction to Dashboards
As discussed in Chapter 1, dashboards present information in a way that helps managers monitor the business and align employees to common goals. According to industry visualization expert Stephen Few, author of Information Dashboard Design, “a dashboard is a visual form of information display, which is used to monitor what’s currently going on in the business at a glance.” According to Wayne Eckerson, author of Performance Dashboards, a performance dashboard is one that “translates the organizations strategy into objectives, metrics, initiatives, and tasks customized to each group and individual.” Dashboards may be used either by managers or by operational staff. The following are some of the common benefits ...
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