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The Complete Project Manager's Toolkit by Alfonso Bucero, Randall Englund

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Chapter

11  

CHANGE MANAGEMENT SKILLS

TOOLSET: UNDERSTANDING RESISTANCE

Why do people resist change? Change is hard for everyone. Change is one of the greatest attitude obstacles complete project managers will face. We cannot move forward and stay the same at the same time. People resist change for several reasons:

  • Personal loss: Whenever a change is imminent, the first question that pops into people’s minds is how the change will affect them. The first critical success factor in managing resistance to change is communication. One of a project manager’s key obligations is to talk to stakeholders about how a change will affect them, but this discussion ...

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