90 Bring Out the Best in the Whiner
While some complaining can be therapeutic for the complainer, and some can even be helpful to the listener, lots of complaining is simply wallowing. This is the Whiner’s specialty. The Whiner’s complaints have little to do with stress relief and are rarely helpful. Whiners are cousins to the No People, in the sense that their actions also emerge from the intent to get it right. But while they have a sense that things should be different, they have no idea how this should happen. So instead of taking action, they whine.
Your goal with Whiners is to form a problem-solving alliance. (And if this doesn’t work, your revised goal is to get them to go away!) The best thing you can do for people who feel helpless when ...
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