79 Speak to Be Understood
We’ve advocated effective listening as the best way to increase trust, cooperation, and understanding—and as a prerequisite for effective communication back to your difficult person. When you express yourself, it’s important to do so in ways that produce positive effects. The signals, symbols, and suggestions that constitute our communication output provide a profound opportunity to influence relationships for the better. Here are five effective techniques.
Monitor your tone of voice. Your tone sends people either a positive or a negative message. Even when you choose your words well, if your tone of voice is hurried, ...
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