3 Delegate
Effective managers must have faith—in their people. Your success depends on your willingness to rely on employees to take initiative, solve problems, and produce results.
You’ve surely heard the advice: delegate when possible. But it’s not that simple. If you do it the wrong way, delegation can backfire.
Andrew Carnegie said, “The secret of success is not in doing your own work but in recognizing the right man to do it.” Delegation thus takes fore-thought. Match the right employee with a challenging assignment.
Consider an individual’s interests, strengths, and expertise—and hand off tasks to employees who rate highly in at least two of those three categories. If you want someone to research and respond to customer complaints, for ...
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