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The Complete Idiot's Guide to Project Management, 5th Edition by G. Michael Campbell PMP, G. Michael Campbell, Sunny Baker

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Administrative Procedures That Won’t Hurt

Eventually, in spite of your good attitude and informal chats with people, you’ll have to ask them to do administrative tasks, such as writing reports and reconciling expenses. Most people won’t like it, but if you have a positive work environment, they’ll usually comply with your guidelines (as long as you make the requirements clear in advance).
As you develop administrative procedures, try to collect only the information you’ll use. At the beginning, you may collect more information in the form of reports and updates than you really need. When you realize you’re gathering too much data, give the troops a break and tell them to simplify or shorten their reports. For the data you really need, store ...

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