Handling Business Process Changes
After your project has developed the case for change (see Chapter 18), the next important series of tasks to get both the project team and the business users working on is the business process changes that will occur.
The business process changes occur naturally as part of any project deliverables, but it is critically important that both sides work together to analyze the various changes that will occur and then let the business decide how to address these changes. Let’s take a look at a decision-making process and then an example of how that might play out in the case study.
The model shown in the following illustration may be useful in making decisions around process changes.
Start with the Project Team ...