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The Complete Idiot's Guide to MBA Basics, 3rd Edition by Tom Gorman

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Methods and Tools of Quality Control

In addition to the tasks of developing standards, applying standards, and creating a culture of quality, a few tools can assist you in the quest for quality:
• Lean
• Six Sigma
• Best practices and benchmarking
Let’s talk briefly about each one.

Lean

Lean, also known as Lean Thinking, is a method of making a process more efficient. You “lean” a process by eliminating all waste within the process. Waste is defined as anything that does not add value for the customer (who can be either an internal or external customer). This includes wasted materials, motion, effort, energy, talent, and time. It also includes overproduction, underproduction, rejects, rework, and repairs. The more waste you remove from ...

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