What’s Working and What Isn’t?
In preparation for strategic planning, you should also consider your internal systems and processes. What processes are working well? Where are there areas of inefficiency or weak performance? The ability to process orders quickly and cost-effectively is a strength. A high number of product returns may represent a weakness in terms of quality or product claims that are not consistent with customer experiences.
When considering internal systems and processes, businesses basically need to be asking themselves: “What’s working and what’s not?” Those answers may revolve around a number of areas that include:
• The cost and availability of supplies
• Inventory control and turnover
• Ability and capacity to meet customer ...