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The Complete Idiot's Guide® To Boosting Employee Performance by Susan Shelly, Marc Dorio

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How to Connect Employees with Customers

In some businesses, it’s easy to connect employees and customers. In many instances, employee and customer contact is often necessary and unavoidable—think grocery stores, retail location, restaurants, health-care providers, and so forth. In some work settings, however, customers and employees don’t have regular contact, or perhaps any contact at all.
An employee who works third shift in a manufacturing facility has little or no opportunity to interact with customers. The same goes for the overnight worker in the medical laboratory or the long-distance trucker who spends most of his time alone in his vehicle.
A good manager, however, will find a way to make employee- customer connections, even if those ...

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