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The Complete Idiot's Guide® To Boosting Employee Performance by Susan Shelly, Marc Dorio

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Everyone Wants and Needs Feedback

For our purposes, feedback is simply the process of providing information to an employee or group of employees regarding performance, to prompt them to maintain or improve performance. Feedback is at the heart of the coaching you need to engage in with your employees, and lack of feedback is a frequent complaint among workers. The U.S. Department of Labor tells us that the number one reason employees (voluntarily) leave their jobs is that they feel they’re not appreciated. Sure, you’ll run into employees who react defensively to feedback, even when it’s intended only to be constructive and helpful. However, most employees want to hear how they’re doing and improve their performance when possible.
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