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The Complete Idiot's Guide® To Boosting Employee Performance by Susan Shelly, Marc Dorio

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Defining Expectations

Performance expectations should be stated in clear and specific terms that tell employees what they are to do and how, or to what standard the job task should be performed. If an employee or job task is new, the purpose of the task also should be explained. Employees need to know why they’re doing what they’re doing.
Keep the following questions in mind when establishing performance standards and expectations. They can help you cover all the bases and let employees know exactly the standards to which they’re expected to perform:
• What will a good job look like?
• How is an employee expected to behave when performing a task?
• How long should it take to complete a job?
• What is an employee expected to produce within that ...

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