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The Complete Idiot's Guide® To Boosting Employee Performance by Susan Shelly, Marc Dorio

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Recognizing Signs of Complacency

Complacency may be most often addressed in terms of safety and the risks associated with complacent workers. However, it also affects other aspects of the workplace, such as morale and employee satisfaction. Complacency is also bad for business in terms of customer satisfaction, productivity, and nearly every other area you can think of.
Complacency can show up in many forms and manifests with a variety of symptoms, ranging from bickering and complaining among employees to increased absenteeism. Let’s look at some of the most common signs of employee complacency.

Boredom

If your employees are bored at work, you’ve got a problem as a manager. With the great multitude of distractions available to employees, ...

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