Chapter FourWelcome to the Big Leagues of Change Management

Merger integration is like pulling off a bandage: it can be slow and painful, or it can be fast and painful. It is better to get it done quickly.

Even though the majority of today's mergers and acquisitions are carefully designed to ensure a tight strategic fit between two companies, the task of integrating the companies remains difficult and may be getting even harder than it was in the past. To meet this challenge, the integration process must be treated as nothing less than a far-reaching change-management initiative across both companies.

Change management—largely regarded as a discipline that realigns operating companies so that they can deal with economic, technological, and ...

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