Foreword and Acknowledgments
The collection of research in this book personifies the contributions of a group of people who have made the International Institute for Analytics the success it is today. This book is the result of three cups of hard work, two cups of perseverance, and a pinch of serendipity that got our fledgling company started.
First, the hard work. Obvious thanks go to Tom Davenport for editing and compiling this initial collection of IIA research into book form. For the raw material Tom had to work with, thanks to all IIA faculty members who have contributed insightful research during IIA’s first two years, particularly Bill Franks, Jeanne Harris, Bob Morison, James Taylor, Eric Peterson, and Keri Pearlson. Marcia Testa (Harvard ...
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