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The Complete Guide to Business Analytics (Collection) by Thomas H. Davenport

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16. Analytics in the HR Function at Sears Holdings Corporation

Carl Schleyer

Three years ago in March of 2009, I was given the opportunity to build an HR Analytics team within the HR function of Sears Holdings Corporation (SHC). Strategic planning sessions had identified analytics as a specific gap in the services HR was providing. At the time, metrics from HR and Finance did not agree on basic things such as headcount or payroll. There were multiple legacy HR systems, and standards were not in place; for example, each business unit had its own way of calculating turnover. So building analytic capability was added as a core pillar to our internal HR mission statement.

The culture of data-driven decisions at SHC has helped drive demand for our ...

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