Ways of Determining Essential Work
Customers have an array of needs, and these needs determine the essential work. All customers need to find products that satisfy their needs and identify suitable suppliers. For example, customers need to have their questions answered, and they may require demonstrations, evaluations, or engineering advice. Additionally, they may need delivery and installation, or they may need repairs, replacements, and service. Finally, customers need a reasonable price or appropriate financing, or both.
Different customers have different product evaluation processes. Some customers require suppliers to first sell a product at a high level, then sell it to individual departments. Other customers are decentralized and allow ...
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