Acknowledgments
A special thanks to Ellen R. Kadin, executive editor, and Barry H. Richardson, senior development editor, at AMACOM Books, who made this book a reality. Thanks also to the thousands of thoughtful managers and seminar participants who worked with me over the years. I am deeply grateful to the many people who participated so generously with quotes and stories, which enriched the book. Warm thanks also to the many people who supported this project:
Paula Rankin, whose strong belief that I would succeed energized me.
In memory of Loretto ...
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