agent-agent problem 76
Amazon, 149
analytical planning, 11
Apple Computer, 1, 17–18, 20–21, 81–82, 83, 94, 106–107, 164, 165
asset write-downs, 73
automobile industry, 62–64, 137–139
background processes, 27
Best Buy, 119
Bucyrus-Erie, 2
business model
acquisitions and, 104–106, 112–117
disruptive, 113–115, 143–145, 164
identifying need for new, 84–85, 93–96
obstacles to reinventing, 99
when to keep old, 97
business schools, 130
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