Epilogue: From Insight to Action
I would not be surprised if many readers recognized certain similarities between their own organizations and one or more of the book’s examples. Therefore I want to leave you with some constructive thoughts on how to put those insights to work. Because no matter where you sit on the org chart, there are ways for you to take action.
You are now in a better position to spot the existence of confusion in your own organization, even before it becomes a full-blown crisis. When it comes to addressing the underlying dilemmas that spread confusion, whether you’re the CEO or a middle manager, you can expect to encounter strong forces that will push and pull against your desire to act. Some of these forces may be within ...
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