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The CIO Playbook: Strategies and Best Practices for IT Leaders to Deliver Value

Book Description

As our economy shifts from recession to recovery, our current economic climate is ripe for transformation. CIOs are in a unique position to leverage technology in order to drive innovation and boost business growth.

The CIO Playbook is the handy desk reference for CIOs, CEOs, CFOs, and up and coming leaders, revealing a dynamic seven-step framework (Partner – Organize – Innovate – Deliver – Support – Protect – Grow) that will guide you in making essential changes to your organization.

The proven strategies, tools, and techniques in The CIO Playbook make it the ultimate "how-to" resource for creating a high-performance IT organization that delivers value-added products and services to employees, customers, and shareholders. Author Nicholas Colisto provides solutions to the issues that concern business leaders and IT practitioners, including:

  • How to truly partner with business peers

  • Delivering high-quality products and services that are embraced by your user community

  • How to ensure your team is focused on the right innovations

  • Measuring performance and running your department like a business

  • Ways to attract, motivate, and retain a talented team working toward a common vision

  • Managing risks to operate effectively and protect corporate reputation

  • Featuring online templates for each of the seven steps described in the book, The CIO Playbook can help you transform your IT department from a mere order taker to a high-performance organization that delivers extraordinary business outcomes, despite this era of turbulent economic challenges.

    Table of Contents

    1. Cover
    2. Title Page
    3. Copyright
    4. Dedication
    5. Preface
    6. Acknowledgments
    7. Chapter 1: Step 1: Partner
      1. Partnership versus Alignment
      2. Build Business Partnerships
      3. Develop an IT Strategic Plan
      4. Different Approaches to Strategic Planning
      5. Cloud Computing Is Changing the Role of IT
      6. Notes
    8. Chapter 2: Step 2: Organize
      1. Brand Your Department
      2. Define an IT Organizational Model
      3. Define a Project Methodology
      4. Manage the Software Selection Process
      5. Maintain a Portfolio of Products and Services
      6. PPM Software
      7. Understand Your Capacity
      8. Create IT Policies
      9. Manage the Technology Partners
      10. Benchmark IT
      11. Notes
    9. Chapter 3: Step 3: Innovate
      1. Turn Ideas into Action
      2. Create a Governance Framework
      3. Demonstrate the Possibilities
      4. Think Big
      5. Develop Business Cases
      6. Package Innovation
      7. Go Green
      8. Notes
    10. Chapter 4: Step 4: Deliver
      1. Why System Implementations Fail
      2. Develop a High-Performance Team
      3. Develop a Team-Building Program
      4. Discover Organizational Readiness
      5. Develop and Implement
      6. Get Insanely Motivated
      7. Just Say No
      8. Manage Transitions
      9. Measure Benefits
      10. Communicate IT Value
      11. Create a Communication Program
      12. Go Global with Infrastructure
      13. Choose the Right Number of Instances
      14. Notes
    11. Chapter 5: Step 5: Support
      1. Create Service Level Agreements
      2. Determine an Approach to IT Charge-Backs
      3. Manage Operational Performance
      4. Develop a Super User Program
      5. Encourage Feedback
      6. Standardize Communications
      7. Build a Shared Service Center
      8. Notes
    12. Chapter 6: Step 6: Protect
      1. Define Risk Management Goals
      2. Be Transparent with Risk Management
      3. Safeguard Cloud Computing
      4. Safeguard Mobility
      5. Safeguard Social Media
      6. Notes
    13. Chapter 7: Step 7: Grow
      1. Standardize Job Descriptions
      2. Develop a Role-Based Training Program
      3. Rotate Your Staff
      4. Retain Critical Skills
      5. Cultivate High Potential
      6. Recruit the Best
      7. Foster Teamwork through Community Service
      8. Recognize and Reward Employees
      9. Build Your Personal Brand
      10. Prepare Yourself for the New Workforce
      11. Notes
    14. Conclusion
      1. Touchdown Passes
      2. Use Governance to Avoid Chaos
      3. Show People How They Fit In
      4. Just Say No
      5. Don't Be Afraid to Take Risks
      6. Manage Operational Performance
      7. Use Meetings to Drive Deliverables
      8. Build Awesome Teams
    15. Bibliography
    16. About the Author
    17. About the Website
    18. Index