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The Chief Information Officer's Body of Knowledge: People, Process, and Technology

Book Description

Down to earth, real answers on how to manage technology—from renowned IT leaders

Filled with over thirty contributions from practitioners who handle both the day-to-day and longer term challenges that Information Technology (IT) departments and their parent businesses face, this hands-on, practical IT desk reference is written in lay terms for business people and IT personnel alike. Without jargon and lofty theories, this resource will help you assist your organization in addressing project risks in a global and interconnected world.

  • Provides guidance on how business people and IT can work together to maximize business value

  • Insights from more than thirty leading IT experts

  • Commonsense, rational solutions for issues such as managing outsourcing relationships and operating IT as a business

  • Offering solutions for many of the problems CIOs face, this unique book addresses the Chief Information Officer's role in managing and running IT as a business, so the IT department may become a full strategic partner in the organization's crucial decisions.

    Table of Contents

    1. Cover
    2. Title Page
    3. Copyright
    4. Dedication
    5. Series Page
    6. Preface
    7. Introduction
      1. Is the CIO Ready for this New World?
    8. Part One: People
      1. Chapter 1: Collaboration and Teamwork
        1. Signs, Symptoms, and Root Causes
        2. Modeling the Way
        3. The IT Leadership Team Is Critical to Success
        4. Developing Teaming Skills throughout IT
        5. Recruiting for People Skills
        6. Setting Clear Direction
        7. Communicating Effectively
        8. Summary
      2. Chapter 2: Recruiting Best Practices
        1. Internal Recruiters
        2. Networking
        3. Partners
        4. Selecting a Partner
        5. Working Effectively with Your Partner
        6. Plan for Flexibility
        7. Envision Your Ideal Team
        8. Interpreting Resumes
        9. Interviewing
        10. Selling Yourself, Your Team, and the Company
        11. Checking Credentials
        12. Summary
      3. Chapter 3: Career Pathing: Retaining and Developing Your Best and Brightest
        1. Introduction: The Challenge of IT Staffing
        2. The Role of the CIO
        3. The Career-Pathing Solution Space: Depth, Breadth, Clarity, and Flexibility
        4. Finding Your Place in the Solution Space
        5. Conclusion
      4. Chapter 4: Why Provide Professional Development to IT Professionals?
        1. Types of Professional Development
        2. Recommendations for the CIO and Other Executives
        3. Conclusion
      5. Chapter 5: Skill Building for the IT Professional: Training, Training Plans, and Maintaining Skills
        1. Developing the Training Plan
        2. Conclusion
      6. Chapter 6: Retain Your Talent by Creating a Fun, Engaging Culture
        1. Show Respect
        2. Reset Expectations
        3. Relate to Your People
        4. Remove Hierarchies
        5. Recognize
        6. Relax
        7. Summary
      7. Chapter 7: The CIO Career Guide
        1. You're Fired!
        2. Help Wanted
        3. Representation from an Executive Placement Firm
        4. The Resume—It's Just a Bookmark
        5. The Interview—No Second Chance for First Impressions
        6. Closing the Deal—Never Fight over Nickels
        7. Career Tips for CIOs
        8. Conclusion
    9. Part Two: Process
      1. Chapter 8: Strategic Alignment
        1. Framework
        2. Building the Strategically Aligned Organization
        3. Conclusion
      2. Chapter 9: Developing an IT Strategy
        1. Overview
        2. IT Strategy Methodology
        3. Summary
      3. Chapter 10: Competitive Applications of Technology
        1. An Early Pioneer
        2. Differentiation in Education
        3. Music Making
        4. Summary
      4. Chapter 11: A New Paradigm for Managing a Suite of Business Processes Inexpensively
        1. What We Should Be Doing
        2. Case Management
        3. Conclusion
      5. Chapter 12: Information Technology Portfolio Management
        1. What Is Information Technology Portfolio Management?
        2. Understanding What ITPM Is Not
        3. ITPM Process
        4. ITPM Best Practices
        5. ITPM Benefits
        6. Conclusion
      6. Chapter 13: A Beginner's Guide to the Software Development Life Cycle
        1. Case Study: Project X
        2. The First Meeting
        3. The Experiment
        4. The First Obstacle
        5. The Second Obstacle
        6. Conclusion
        7. Summary
      7. Chapter 14: Office of the CIO
        1. Situation
        2. IT Strategy Creation Process
        3. Creating Project Proposals as a Result of Driving an IT Strategy
        4. Recommendations and Current Status
        5. Lessons Learned
        6. Conclusion
      8. Chapter 15: Requirements
        1. Solution Requirements Specification
        2. Requirements Management Risks
        3. Stakeholder Management
        4. Quality Requirements
        5. Emergence of Prototyping for New Requirements
        6. Dynamic Systems Development Methodology
        7. Managing Requirements with the Unified Development Process
        8. Agile Requirements Management
        9. Agile Requirements Management: Iteration 0
        10. Feature-Driven Development
        11. Requirements Management Tools
        12. Requirements Management Systems
        13. Conclusion
      9. Chapter 16: Project Risk Management
        1. A New Age of Risk Management in a Global, Interconnected World
        2. Why Project Risk Management?
        3. Key Executive Challenges
        4. Conclusion
      10. Chapter 17: Project Cost Estimation
        1. Concepts
        2. Cost Estimation Tools and Techniques
        3. Cost Estimation Process
        4. Summary
      11. Chapter 18: Managing Project Quality
        1. Instituting Project Quality
        2. Conclusion
      12. Chapter 19: Project Reviews
        1. Concepts
        2. Types of Project Reviews
        3. Project Review Process
        4. Summary
      13. Chapter 20: Compliance
        1. Regulatory Compliance
        2. Procedural/Policy Compliance
        3. Security
        4. Hackers and Outside-the-Network Attacks
        5. Summary
      14. Chapter 21: Service Management
        1. Service Management Life Cycle
        2. What Is Service Management?
        3. Service Delivery Models
        4. Conclusion
      15. Chapter 22: Balancing IT's Workload
        1. IT Work Comes in through Many Chaotic Channels
        2. Resource Allocation Myths
        3. Organizing Demand for Work by Scale
        4. Planning IT like a Manufacturing Floor
        5. Different Techniques for Different-Size Departments
        6. Keys to Success
        7. Conclusion
      16. Chapter 23: Outsourcing and Offshoring
        1. Reasons to Outsource
        2. What to Outsource
        3. Strategic Framework for Global Sourcing
        4. Using the Strategic Framework for Global Sourcing
        5. The Outsourcing Process
        6. Conclusion
    10. Part Three: Technology
      1. Chapter 24: Information Technology Portfolio Management
        1. Why Is IT Portfolio Management Necessary?
        2. Implementing IT Portfolio Management
        3. Measuring Effectiveness of IT Portfolio Management
        4. Conclusion
      2. Chapter 25: Strategic Information Security Management
        1. Information Security Business Alignment
        2. Data Protection
        3. Information Security Management Systems
        4. Summary
      3. Chapter 26: From Vision to Reality: Implementing Information Security
        1. Enterprise Information Security Architecture: Bridging the Conceptual to the Actual
        2. Tools of Information Security
        3. Conclusion
      4. Chapter 27: Business Continuity Planning
        1. Defining the Need for BCP
        2. Process of Continuity Planning
        3. Strategic Value of BCP
        4. What BCP Is Not
        5. Emerging Technologies and BCP
        6. Summary
      5. Chapter 28: Overcoming the “Computer Guy” Stigma: A Perspective on Why Being Involved in Your Web Strategy Matters
        1. Purpose
        2. Keyword Capitalization and Competitive Landscape
        3. Social Media
        4. Conclusion
    11. About the Editor
    12. About the Contributors
    13. Index