Publisher’s acknowledgements
We are grateful to the following for permission to reproduce copyright material:
Unnumbered figure on page 17 © Maynard Leigh Associates 2007, reprinted with permission; Unnumbered table on page 176 Copyright © 2005 Mitch Ditkoff, Dave Pollard, Tim Moore and Carolyn Allen, reprinted with permission; Box entitled ‘Hot words of influence’ on page 197 adapted with permission from Shelle Rose Charvet (1997) Words That Change Minds: Mastering the Language of Influence, 2nd edition, Kendall/Hunt Publishing. www.Words ThatChangeMinds.com.
In some instances we have been unable to trace the owners of copyright material and we would appreciate any information that would enable us to do so.
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