Part 1. Upstream Change
PHASE I PREPARE TO LEAD THE CHANGE
CHAPTER 1 Start Up, Staff, and Create Your Case for Change
CHAPTER 2 Assess and Build Your Organization's Readiness and Capacity, and Build Leaders' Capability to Lead the Change
CHAPTER 3 Clarify Your Overall Change Strategy
CHAPTER 4 Build the Infrastructure and Conditions to Support Your Change Effort
PHASE II
CHAPTER 5 Create Organizational Vision, Commitment, and Capability
PHASE III
CHAPTER 6 Assess the Situation to Determine Design Requirements
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