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The Change Cycle

Book Description

Dealing with organizational change is about getting through the emotion and commotion with minimal damage to your blood pressure, career, relationships, and confidence. In The Change Cycle, Ann Salerno and Lillie Brock help readers cope by explaining the six predictable and sequential stages of change—loss, doubt, discomfort, discovery, understanding, and integration—and offer examples, tools, and success strategies so you can move resourcefully through each stage. Each chapter focuses on a single stage of the Change Cycle, described in a lively, informal style peppered with frequent humor. Utilizing stories and essays about the ways people, departments, and teams have successfully dealt with challenges, Salerno and Brock offer examples, tools, and success strategies so individuals at all levels will know what to expect from themselves and others and will be able to resourcefully move through each stage. Based on the authors’ fifteen years of experience in hundreds of companies and government agencies worldwide and firmly grounded in recent discoveries in social psychology and cognitive neuroscience, The Change Cycle will help readers at all levels take responsibility for how they react and respond in a changing work environment.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Preface
  5. Introduction: Change@Work
    1. Note from Ann: “Conversations at 37,000 Feet”
    2. The Focus of Our Book Change@Work
    3. The Challenge of Change
    4. The Pull of the Past
    5. The Role of “Schema”
    6. Note from Lillie: “If the Shoe Fits”
    7. The Change Cycle
    8. The Six Stages
    9. The Green Stages: Understanding and Integration
    10. Change 101
  6. Chapter One: What’s the Worst That Could Happen?
    1. Stage 1: Moving from Loss to Safety
    2. Hello Change, Goodbye Control
    3. How We Feel in Stage 1: Fearful
    4. How We Think in Stage 1: Cautiously
    5. How We Act in Stage 1: Paralyzed
    6. To Know More, Notice More
    7. One Company, Different Perspectives
    8. The Only Way Out Is Through
    9. Learning Curves
    10. Stage 1 Priority: Creating a Sense of Safety
    11. Pinpointing the Change
    12. Worlds—or at Least Stages—Apart
    13. Allies, Obstacles
  7. Chapter Two: Facts Over Fiction
    1. Stage 2: Shifting from Doubt to Reality
    2. The Noise of Stage 2
    3. How We Feel in Stage 2: Resentful
    4. How We Think in Stage 2: Skeptically
    5. How We Act in Stage 2: Resistant
    6. To Know More, Notice More
    7. Stage 2: When Open Doors Go Unused
    8. Needed: More Data
    9. Pinpointing the Point of Resistance
    10. The Lure of Speculation
    11. Stage 2 Priority: Getting an Accurate Picture
    12. Case in Point: CSC Project
    13. Our Power of Self-Assessment
    14. Managing Anger
    15. Stage 2: ”Now It’s … Interpersonal”
    16. Learning Curves
  8. Chapter Three: Taking Charge of Now
    1. Stage 3: Going from Discomfort to Motivation
    2. Breaking Through, Not Breaking Down
    3. How We Feel in Stage 3: Anxious
    4. How We Think in Stage 3: Confused
    5. How We Act in Stage 3: Unproductive
    6. To Know More, Notice More
    7. A Powered-Down World
    8. Stage Priority: Finding Motivation
    9. The Value of Reframing
    10. Learning Curves
    11. A Word on Behalf of Sleep
    12. Case in Point: Monztero Inc.
    13. Learning Curves
    14. The Danger Zone
  9. Chapter Four: Decide,Then Take Your Best Step
    1. Stage 4: Trekking from Discovery to Perspective
    2. “I, Resource”
    3. How We Feel in Stage 4: Anticipatory
    4. How We Think in Stage 4: Resourcefully
    5. How We Act in Stage 4: Energized
    6. To Know More, Notice More
    7. Stage 4 Priority: Make Decisions Using Expanded Perspective
    8. Discover Your Decision-Making Strategies
    9. How Do You Decide?
    10. Case in Point: Deibel Manufacturing
    11. Things to Avoid in Stage 4
    12. Things to Welcome in Stage 4:
    13. Keys to Moving On
    14. Maximizing
  10. Chapter Five: Making Sense of What Was and What Is
    1. Stage 5: Understanding the Benefits
    2. How We Feel in Stage 5: Confident
    3. How We Think in Stage 5: Pragmatically
    4. How We Act in Stage 5: Productively
    5. To Know More, Notice More
    6. Stage Priority: Understanding the Change in a Deeper Way
    7. Acknowledgment’s Value
    8. Learning Curves
    9. Stay on the Learning Road
    10. Reel Learning
    11. Change Lessons
    12. The Rearview Mirror Trap
    13. Things to Avoid in Stage 5
    14. What to Welcome
    15. Keys to Moving On
    16. “Flow”
  11. Chapter Six: Change Moves Me
    1. Stage 6: Experiencing Integration
    2. What Is Found at Journey’s End
    3. How We Feel in Stage 6: Satisfied
    4. How We Think in Stage 6: Focused
    5. How We Act in Stage 6: Generous
    6. Stage 6 Priority: Flexibility
    7. Learning Curves
    8. Complacency Challenge
    9. “Toggle-Vision”
    10. New-Model Schema
  12. Conclusion: Change Beliefs
    1. Our Change Beliefs
  13. Index
  14. Acknowledgments
  15. About the Authors
    1. Ann Salerno
    2. Lillie Brock
    3. About The Change Cycle Series
    4. About Berrett-Koehler Publishers
    5. Be Connected