The Change Book: Change the Way You Think About Change

Table of contents

1. Cover
2. Title
3. Copyright
4. Content
5. Preface
6. Foreword
7. Acknowledgements
8. Section 1: Framing
   1. What Is Change Management?
   2. Assume the Position
   3. Vision: It's Got To Be Real
   4. Why?
   5. The Change Recipe
   6. Scaling the Change
   7. Do I Need a Message?
9. Section 2: Leadership and Teams
   1. "And Now, a Word From Our Sponsor. . ."
   2. An Army of One
   3. Are the Right People on the Team?
   4. Don't Forget the Carrot
10. Section 3: Design
    1. Structure Enables Change
    2. Align Your Design
    3. Four Truths of Organization Design
11. Section 4: Resistance
    1. The Hecklers
    2. A State of Confusion
    3. People Prefer the Predictable
    4. We're Hardwired to Resist Change
    5. Change Your Mind
12. Section 5: Culture
    1. It's the Culture, Stupid!
    2. Subculture Savvy
13. Section 6: Branding
    1. Brand With Caution
    2. Symbols Matter
    3. Combating Existing Symbols
14. Section 7: Communication
    1. Change Communication 101
    2. The Big Shift
    3. Not Communicating Is Communicating
    4. I Already Told Them!
    5. Be Willing to Say the Hard Things
    6. Communication Gotchas
15. Section 8: Momentum
    1. The Tipping Point
    2. Don't Be Afraid to Engage the Masses
    3. The Psychology of Signing On
    4. Emotion: It's All In the Story
    5. Map It
    6. Stakeholders Get Weary
16. Section 9: Measurement
    1. If a "change" happens in the woods, and no one measured it, did it really happen?
    2. PACE Yourself!
17. About the Authors