Feedback
Feedback is the breakfast of champions. It takes a secure person to ask for help and to submit to being coached. When someone pays you the ultimate compliment of asking for you to influence who he is becoming, handle him gently. Strive to catch him doing things well. Give feedback often. Correct in private and praise in public. Make it fun.
As mentioned throughout this book, charts are a great way to monitor progress. When you use a chart that is posted in a conspicuous place, it acts as a motivator. Benchmark the chart with three reference lines. First, chart expected results. Then add a different line to indicate heroic effort and a red line to indicate the absolutely unacceptable level of performance.
During the coaching process, ...
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