Intention

Watch what a person pays attention to, and you can tell what his or her unconscious intention is. A few years ago I heard a high-ranking official from the Central Intelligence Agency say in a television interview that it is hard for someone to judge another’s intention, so we have to work backward from action. This is how the CIA attempts to determine what the intentions of various countries are. It is not easy.

Leaders in organizations have the same dilemma; they are continually striving to decipher the intentions of their people, their competition, and policy makers in government. We all know that actions are much more reliable than words. This is demonstrated every day on television by the politicians trying to persuade people to ...

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