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The Business of Conferences by Anton Shone

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9_______________________________________________________

The Organization and staffing ofconference venues_____________________________________________

The aims of this chapter are:

  1. 1   To examine the organization of staff and the determinants of staffing level in conference venues.
  2. 2   To consider the role of staffing as a component of the conference product.
  3. 3   To identify the major determinants of staff levels within a conference venue.
  4. 4   To review the need for training and education of staff at operational and managerial level, within the context of assuring adequate service standards.

9.1     Introduction

One of the themes which has emerged in the preceding readings is that of the diversity of the conference business in terms of its ...

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