Index
A
acceptance of ITIL in-progress surveys, 81-83
accounting, 92-93
managerial accounting, IT business skills, 227-228
actual costs, applying consistent methods to, 116
actual costs and comparing against your budget to prevent cost overruns, 119
AD (application development), IT scorecard, 203-205
adopting ITIL
identifying staff to help with, 59-61
selecting specific elements, 71-73
against budgets to prevent overruns, 119
aligning IT to the customer and enterprise, 261
AM (application maintenance), IT scorecard, 203-205
application development (AD) of IT scorecard activities, 203-205
application development organizations, 115
application maintenance (AM), IT scorecard activities, 203-205
assigning costs to services, 113
assumptions, business ...
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