Appendix: Acronym List
A
AD
application development
AM
application maintenance
B
BSC
balanced scorecard
BCA
business case analysis
BPI
business process improvement
C
CMMI
Capability Maturity Model Integration
CAPEX
capital expenditure
C&A
Certification & Accreditation
CM
change management
CFO
chief financial officer
CIO
chief information officer
CNO
chief of naval operations
COO
chief operating officer
CTO
chief technology officer
CMDB
configuration management database
CONUS
continental United States
CSI
continual service improvement
COBIT
Control Objectives for Information and related Technologies
CRM
customer relationship management
CARS
Cyber Asset Reduction and Security
D
DIKW
data, information, knowledge, wisdom
DBR
desired business ...
Get The Business of IT: How to Improve Service and Lower Costs now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
