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The Business of Listening: A Practical Guide to Effective Listening by Diana Bonet

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Chapter 17. Barriers to Communication

Our attitudes about certain people or particular subjects greatly affect our listening behavior. Attitude can be a bridge or a barrier to good communication. Listeners can avoid the barriers to listening by understanding the pitfalls and knowing how to avoid them.

Following are descriptions of some listening attitudes. Answer the questions following each description in order to help these “characters” improve their listening behaviors.

Vacant Vincent

The most difficult person to communicate with is a daydreamer. Meet Vacant Vincent. You will recognize him by the faraway look in his eyes. Vincent is like ...

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