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The Business of Listening: A Practical Guide to Effective Listening by Diana Bonet

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Chapter 16. A Listening Attitude: Your Key to Success

What kind of a listener are you? Conscientious? Rushed? Thoughtful? Interruptive? This section provides you with some self-evaluation tools. What is your listening attitude? How well does it contribute to your overall success in business? In your personal life?

Most people believe they are effective listeners. However, as previously noted, research indicates that on average we are effective listeners at only a 25% efficiency level. Much of the time we think we are listening. We seem to believe that because we have ears we are listening. This is like believing that because we have eyes we can read. Unconscious attitudes and undiagnosed bad habits such as interrupting, allowing ourselves to ...

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