Acknowledgements

There are many people to whom I owe a sincere debt of gratitude for their time, ideas, insights, help and support during the writing of this book.

First and most importantly I want to thank my wife, Val Giles. I depend on Val totally and have done so ever since we were married. As with so much else that I have tried to do, I know that this book would never have been written without her steadfast support, advice and encouragement.

I also want to thank the various people at the publisher, John Wiley & Sons, who were instrumental in pulling this book together. The commissioning editors Stephen Mullaly and Gemma Valler helped to shape the initial concepts, whilst Wendy Alexander, business development manager, gave the project the go-ahead. I am particularly grateful to Gemma for her good advice and support throughout and for showing continued faith in me by agreeing to extend the original timescale to enable the book to be completed despite the pressures of work. My thanks also go to Wiley's marketing professionals, especially to Ben Hall for his positive attitude, understanding and gentle coaxing of promotional paragraphs out of me when required and to Jennie Kitchen for coordinating the artwork for the book cover with the design team.

Next, I would like to thank my interviewees – the business men and women who agreed to be interviewed by me as part of my research for this book and who gave up their valuable time in order to do so. They are drawn from different industry ...

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