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The Business Case For E-Learning by Nader Nanjiani, Tom Kelly,

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Chapter 7. Targeted Learning: Are You Indeed Ready?

Case Summary

Using a competency-development process, the Cisco sales organization launched a portal called MyDevelopment that measures the readiness of the sales force given current sales objectives. The tools help to assess each salesperson’s individual strengths and weaknesses with respect to her targets and offers targeted learning plans. MyDevelopment provides a formal approach for creating an individualized learning model based on need for each employee ...

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